Emergency Intake & Operations Stabilization
A large-scale emergency intake and processing operation was launched to manage a sudden surge in demand. The environment was politically sensitive, highly chaotic, and operationally unstructured, requiring rapid stabilization under intense public and leadership scrutiny.
The Challenge
No formal intake or triage workflows
Undefined staffing structure and shift coverage
Inconsistent service delivery
Accountability and compliance risk
High-volume, 24/7 operational pressure
EFJ Consulting Intervention
Designed intake and triage workflows
Built shift models and staffing structures
Implemented accountability and reporting systems
Stabilized frontline operations
Coordinated cross-functional execution under crisis conditions
Outcome
Created a functioning large-scale intake model
Stabilized daily operations under sustained volume
Improved accountability, structure, and service flow
Reduced leadership strain and operational breakdowns